1.1.1 Use of Cookidoo® is only possible after prior registration. Vorwerk reserves the right to make certain content also available to non-registered users, such as recipe previews; however, the availability of such content is subject to Vorwerk’s sole discretion.
1.1.2 Upon registration, the User must provide correct and complete information. In the event of the user data being or becoming incorrect or incomplete, the User must update these data.
1.1.3 The User undertakes to keep secret the access data used to access Cookidoo® (“Access Data”). Furthermore, the User is in general responsible for any and all activities that occur under the own account, including account sharing as set out in Section 1.1.4 below.
1.1.5 The User shall notify Vorwerk immediately of any unauthorized use of the account or any other security breaches.
1.1.7 If Recipes were created for specific Thermomix® cooking appliances, such Recipes may only be used with these specific appliances and not with other Thermomix® cooking appliances.
1.1.9 Vorwerk reserves the right to discontinue providing the infrastructure behind Cookidoo® and the App; however, not before the termination of a current Cookidoo® Subscription. Vorwerk will notify the User about such discontinuation via email to the address provided by the User.
1.2.1 The User can obtain the App from a store for mobile apps (“App Store”), which is provided by a third party. In case that the App is not offered for free, the purchase price for the App will be displayed to the User in advance. In case that the User decides to purchase the App, the User has to confirm the purchase by using a corresponding function in the App Store.
1.2.3 Some functions of the App do require an active internet connection of the mobile device, i.e. individual functions cannot be used without an active internet connection. Additional costs may arise in connection with the use of such individual functions of the App over the Internet, depending on your mobile contract.
1.2.4 The use of the App requires a compatible smartphone or any other compatible device.
1.3.1 The Content, in particular the Recipes, but also further content such as pictures and videos as well as the App are protected by copyright.
1.3.3 The User is only allowed to reproduce Content and the App to the extent that this is necessary for the contractual use. The User may not lease or rent the Content or the App to third parties.
1.3.5 Any unauthorized use, including the reproduction of Content or the App or the transfer of Content or the App to third parties, is not allowed.
2.1.1 In addition to the Recipes (provided by Vorwerk), in the Customer Recipes area of Cookidoo®, the User may create own recipes, which can consist of recipe texts, supplementary texts, photos and other content (in the following “Self-Created Recipes”). The User may also add recipes to the Cookidoo® account by importing recipe texts and photos from third-party websites using the import function (in the following “Imported Recipes”). Self-Created Recipes and Imported Recipes are referred to jointly as “Customer Recipes” in the following.
2.1.2 Depending on technical and legal feasibility of Cookidoo® and subject to the User’s Subscription Plan, Vorwerk technically enables the User to share own Customer Recipes with a number of personal contacts as designated in the User’s Subscription Plan and to receive Customer Recipes shared by personal contacts respectively (in the following: “Customer Recipe Sharing” and “Shared Customer Recipes”). The User may add Shared Customer Recipes to the Cookidoo® account; however, the User may not share Shared Customer Recipes which have been received from other users.
2.1.3 Furthermore, and depending on technical and legal feasibility of Cookidoo®, specified Users may make Customer Recipes publicly available (“Publish”) to all other users on Cookidoo® (in the following “Customer Recipe Publishing” and “Published Customer Recipes”). Customer Recipe Sharing may be subject to further conditions.
2.2.1 The User who creates Self-Created Recipes or imports Imported Recipes to the own Cookidoo® account is fully responsible for them, especially concerning their content and sufficient usage rights. The User is also fully responsible for Customer Recipes with regard to safety and the intended use of Thermomix® cooking appliances when using Customer Recipes. In this context, the User is responsible in particular for compliance with Vorwerk's general use and safety instructions published by Vorwerk for the User's respective Thermomix® cooking appliance.
2.2.2 The User may not add Customer Recipes to their Cookidoo® account, share them or publish them, which contain (i) content other than for cooking recipes for food and beverages for human consumption (containing instructions and tips on ingredients and their preparation) plus a photo of the respective dish;
(ii) ingredients or instructions which may cause harm or damage to the User, other users, to the Thermomix® cooking appliances or to third parties’ health or property
((i) and (ii) in the following "Content Restrictions" or
The foregoing applies accordingly for the amendment or alteration of pre-existing Customer Recipes by a User.
2.2.3 Customer Recipes are not provided by Vorwerk but by other users or third parties. Thus, a reasonable degree of caution is necessary when using these Customer Recipes. Subject to Section 5.1.2 Vorwerk may not be held liable for the content and the permissibility of these Customer Recipes.
2.2.4 Vorwerk’s obligations and responsibilities regarding the Customer Recipes shall be limited to operating the platform and to acting as a mere hosting provider, enabling users to use and exchange Customer Recipes. Vorwerk has not reviewed Customer Recipes as to their content and to possibly missing usage rights, if any. Thus, subject to Section 5.1.2, Vorwerk cannot be held liable for the contents of, or rights to, the Customer Recipes. However, and notwithstanding Sections 2.2.1, 2.2.2 and 2.4 below, Vorwerk reserves the right to take down and block a Customer Recipe after being notified that such Customer Recipe may violate the Content Restrictions (as defined in Section 2.2.2) or may infringe any third-party rights or applicable law. Notification to Vorwerk can be given via IP@vorwerk.ch.
2.3.1 In creating and importing Customer Recipes, the User grants the respective necessary rights to these (in the following “Usage Rights”) to Vorwerk. Unless stipulated otherwise, the Usage Rights are limited to the respective Scope of Use designated by the User (cf. Section 2.3.2 below), granted on a non-exclusive basis, unlimited in terms of territory, may be transferred or sublicensed by Vorwerk to third parties to the extent necessary to operate Cookidoo® (especially to affiliated companies of Vorwerk), and are free of charge. They are unlimited in terms of time and are thus not terminated together with a termination of the Cookidoo® Subscription, unless stipulated to the contrary hereinafter.
22.214.171.124 When a User adds a Customer Recipe to the Cookidoo® account, the Usage Rights cover the User's Cookidoo® account to which the Customer Recipe may be stored (reproduced), distributed, made available, broadcast etc. To this extent exclusively, the Usage Rights shall terminate when the Subscription of the User terminates.
126.96.36.199 When a User shares a Customer Recipe (Customer Recipe Sharing), the Usage Rights cover also the Cookidoo® accounts of the respective users the Customer Recipe was shared with. Moreover, the User grants the respective other users Usage Rights to the Customer Recipe to the extent set out in Section 1.3 above. The term of these Usage Rights is independent from the Cookidoo® Subscription of the User; thus, Vorwerk may continue to provide access to Customer Recipes to the recipients of such Customer Recipes also after a termination of the User's Cookidoo® Subscription.
188.8.131.52 When a User publishes a Customer Recipe to all other users on Cookidoo® (Customer Recipe Publishing), 184.108.40.206 applies accordingly, however covering the Cookidoo® accounts of all other existing and future users. In addition, Vorwerk shall be entitled to use such a Customer Recipe for promotion of, and advertising for, Cookidoo® and grant respective licenses to third persons, e.g., advertising agencies, for these purposes.
2.4.1 The User warrants to have the necessary rights to grant the Usage Rights according to Section 2.3 above and that such grant of rights does neither violate applicable law nor infringe the rights of third parties, especially copyrights. Moreover, the User shall be liable for all violations of obligations and responsibilities as set out in Sections 2.2.1 and 2.2.2 above.
2.4.2 Notwithstanding its rights under applicable statutory law, Vorwerk shall be entitled to take down and block any Customer Recipe that violates the User's obligations under Sections 2.2.1, 2.2.2 and 2.3 above; moreover, Vorwerk may, with immediate effect, disable the User's account in accordance with Section 1.1.10 and terminate the User's Cookidoo® Subscription in accordance with Section 3.5.8
3.1.1 The User will be able to subscribe to Content and Services provided on Cookidoo®.
3.1.2 The main characteristics of the Subscription Plans, including its price, are listed on the description page of the respective Cookidoo® Subscription Plan.
3.1.3 The User will select the desired Cookidoo® Subscription Plan at the beginning of the order process.
3.1.4 In case of a Paid Subscription, the User accepts, by clicking on the button “Buy Now”, Vorwerk’s legally binding offer with regard to the Cookidoo® Subscription. The agreement is concluded and comes into effect immediately after the click on the “Buy Now” button by the User. The User will receive a confirmation of the agreement via email.
3.2.1 A Free Subscription ends at the end of the specified period, unless the User’s Subscription Plan provides for an unlimited term. Free Subscriptions will not lead to an automatic transition to a Paid Subscription. However, in case of an existing Paid Subscription, the redemption of a voucher for a Free Subscription may extend the Term of a Paid Subscription, without any additional remuneration for this extension.
3.3.1 In case of a Paid Subscription, the User will pay the agreed price to Vorwerk.
3.3.2 All prices shown include value-added tax and any other applicable price components, except for additional credit card charges that may apply, which are charged by third parties, such as payment providers, and which are not invoiced by Vorwerk. The User may consult the respective third party for further information on applicable credit card charges.
3.3.3 The payment for a Subscription becomes due at the first day of each subscription period as specified in the Subscription Plan. In the event of subscriptions with an unlimited term, the payment is due and payable until the first day of the respective payment period as specified in the Subscription Plan. One-time payments are due with the conclusion of the agreement.
3.3.4 The methods of payment available are provided to the User before any order. Vorwerk offers the User to pay by credit or debit card (Master Card or Visa) or by additional payment methods if listed on Cookidoo®.
3.4.1 In case of a Paid Subscription, the Cookidoo® Subscription will be activated after payment by the User.
3.4.2 In case of a Free Subscription, the Cookidoo® Subscription will be activated after the User has successfully completed the registration process on Cookidoo®.
3.5.2 In case of a Paid Subscription, the Cookidoo® Subscription has a minimum term of one year, beginning with its activation, unless agreed otherwise. Vorwerk reserves the right to offer additionally a minimum term of 30 days, or other minimum terms as agreed otherwise. In such case, the User is free to choose between the offered minimum terms.
3.5.3 Unless agreed otherwise, a Paid Subscription will automatically renew at the end of the respective minimum term for further terms of the same duration as the minimum term each, provided that neither Party cancels the Paid Subscription prior to the renewal. The User will receive a reminder email about the impending renewal one week prior to the renewal of a 30-days subscription (if any) or 30 days prior to the renewal of the annual subscription. In this reminder email, Vorwerk will inform the User once again, inter alia, about the significance of not cancelling the current Paid Subscription prior to its renewal and on the costs for the impending renewal of the Paid Subscription.
3.5.4 The renewal of the Paid Subscription pursuant to Section 3.5.3 does not entail an additional right of withdrawal. The right of withdrawal referred to in Section 4.2 only applies to the initial conclusion of the contract.
3.5.6 Either Party may terminate the Cookidoo® Subscription at any time with effect to the end of the respective term.
3.5.7 Terminations of Paid Subscriptions must be made in writing or in text form (e.g. via email to email@example.com). The User may also terminate any Cookidoo® Subscription, including Paid Subscriptions, via Cookidoo® itself.
3.5.8 Both Parties' rights at law to terminate the contract for material breach remain unaffected.
4.1.1 The following information and stipulations are mandatory under appliable laws in some countries.
4.1.2 Vorwerk’s offers are legally binding.
4.1.3 The exclusive language available for the conclusion of the agreement is English.
4.1.5 The Recipes provided on Cookidoo® are for information purposes only and any food that may be prepared on the basis of these Recipes may vary depending on a number of variables (e.g. quality and composition of used products, weather, environment, expertise and techniques of the User, etc.). Vorwerk does not assure any end results.
4.1.6 The User is entitled to statutory warranty rights, which may apply.
4.2.1 The Following Instructions on Withdrawal Apply for the Paid Subscriptions:
4.2.2 Instructions on Withdrawal
4.2.3 Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Vorwerk International & Co. KmG, Verenastrasse 39, 8832 Wollerau, Switzerland; email: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below in order to do so, however, without being obliged to use this form.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4.2.4 Model Withdrawal Form (complete and return this form only if you wish to withdraw from the contract) – To: Vorwerk International & Co. KmG, Verenastrasse 39, 8832 Wollerau, Switzerland Email: email@example.com – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), – Ordered on (*)/received on (*), – Name of consumer(s), – Name of consumer(s), – Address of consumer(s), – Signature of consumer(s) (only if this form is notified on paper), – Date __________ (*) Delete as appropriate
5.1.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services; and for defective products under the Consumer Protection Act 1987.
5.1.3 Subject to Section 5.1.2, Vorwerk is not liable for any Recipes and other use recommendations if and to the extent that use and safety instructions have not been complied with.
5.1.4 Any contents that are published by Vorwerk on Cookidoo® and the App are compiled with utmost diligence. Vorwerk does, however, not assume any warranty that such contents are technically correct, complete and up to date.
5.2.2 The foregoing right excludes provisions that determine the Parties’ primary contractual obligations. They will not be changed in the manner described in this section.
5.2.3 Vorwerk will notify the User in text form (e.g. per email) of the modified terms before they will enter into force. Vorwerk will also explicitly inform the User of new provisions as well as of the planned date for the new terms to enter into force.
Date: August 2019
1.1 The following provisions determine how Vorwerk International & Co. KmG, Verenastrasse 39, CH-8832 Wollerau, Schweiz (“Vorwerk International”) and Vorwerk UK Limited, Ashurst Manor, Church Lane, Sunninghill, SL5 7DD (“Local Vorwerk Entity”, both companies together the “Vorwerk Group Companies”) handle your personal data with regard to the website “Thermomix® Recipe Platform” (“Cookidoo®”), the Thermomix® mobile app “TM App” (“App”, Cookidoo® and the App collectively the “Platform”) and the “Vorwerk Thermomix®”, a kitchen device with optional internet connection (“Thermomix®”). The sale of the Thermomix® is supported by a team of Thermomix® advisors (“Thermomix® Advisor”) who also organize cooking demonstrations and other events, providing professional presentations and first-hand experiences with regard to the use of the Thermomix®.
1.3 Vorwerk International is the provider of the Platform, whereas the Local Vorwerk Entity distributes the Thermomix®.
2.1 The following provisions of this section 2 do only apply to the use of Platform. They do not apply with regard to the Thermomix®. Both components of the Platform, Cookidoo® and the App provide an identical functionality; thus, the App and Cookidoo are treated identically in this section 2.
2.2 If you download the App as Apple iOS version, the download will be processed via the App store “iTunes” operated by Apple, Inc., 1 Infinite Loop, Cupertino, California 95014, USA (“Apple, Inc”) for the purpose of operating the App, and the data will be transferred to Apple, Inc. For further information on the processing of your data by Apple, Inc., please go to http://www.apple.com/legal/privacy/.
2.3 If you download the App as Android version, the download will be processed via the App store “Google Play” operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA (“Google LLC”) for the purpose of operating the App, and the data will be transferred to Google LLC. For further information on the processing of your data by Google Inc., please go to http://www.google.com/intl/de/policies/privacy/.
2.4 Use of the Platform Without Registered Account
2.4.1 When the Platform is accessed, for technical reasons, the following data will automatically be transmitted to Vorwerk International:
2.4.2 The foregoing data will be processed to technically enable you to use the Platform. Additionally, the data may be evaluated for statistical purposes and to improve the service offered in an anonymous form. Such data is processed on the legal basis of legitimate interests (Art. 6 (1) f GDPR).
2.4.3 On the Platform, you may browse through recipes without a registered account in a limited preview mode. In this case, the following functions are provided among others on the website:
2.4.4 Such data is processed on the legal basis of legitimate interests (Art. 6 (1) f GDPR).
2.5 Use of the Platform With a Registered Account
2.5.1 Before being able to use the full scope of Platform, you have to create a user account. For this purpose, the following data will be requested (* = required data):
2.5.2 The foregoing data is required in order to provide the following functions:
2.5.3 The use of all such foregoing functions is optional. Such data is processed on the legal basis of the performance of a contract (Art. 6 (1) b GDPR).
2.6 Assignment of a Thermomix® with Your Cookidoo® Account
2.6.1 If you own a Thermomix® TM5 with a Cook-Key®, you may optionally assign your Thermomix® with your Cookidoo® account by entering a serial number of you Thermomix® device to your Account.
2.6.2 If you own a Thermomix® TM6, you may optionally assign your Thermomix® TM6 with your Cookidoo® account via built in Wi-Fi. In order to do that during the log in process on Thermomix® you enter credentials from your Cookidoo account. In addition, you must fill out mandatory fields such as language and country of residence.
2.6.3 In case of your Thermomix® being connected to the internet (see section 3.4 below), you may then transfer recipes available on your Cookidoo® account to your Thermomix®. Such data is processed on the legal basis of the performance of a contract (Art. 6 (1) b GDPR).
3.1 The following provisions of this section 3 do only apply to the use of Thermomix®.
3.2 In addition to the sections below, further data will be processed in case of an assignment of a Thermomix® with your Cookidoo® account. Please see section 2.6 with this regard.
3.3 If you have given your consent for tracking of your usage behaviour, further data may be processed as outlined in section below.
3.4 Connection of a Thermomix® to the Internet
3.4.1 When connecting a Thermomix® to the Internet, the data described in section 2.4.1 is processed to technically enable you to connect the Thermomix® with the internet and with the Platform.
3.4.2 Additionally the following data will be transferred to Vorwerk International:
3.4.3 It will be used there only in order to improve the quality of the Wi-Fi and the internet connectivity of the Thermomix®. Such data is processed on the legal basis of legitimate interests (Art. 6 (1) f GDPR).
4.1 We would like to better understand how you and other users of the Thermomix® use the Platform and the Thermomix® in order to improve our services and products. Also, we would like to provide you with content and offers matching your possible interests. For this purpose, we ask you for your consent in order to track your usage behaviour on the Platform and on the Thermomix®.
4.2 We ask you separately for both tracking on the Platform and on the Thermomix® and you may give and withdraw your consent separately at any time. Refusal or revocation of such consent does not affect either the use of the Platform or of the Thermomix®.
4.3 The data outlined in the following sections 4.4 and 4.5 below is processed on the legal basis of consent (Art. 6 (1) a GDPR).
4.4 Tracking On the Platform
4.4.1 In case you have given your consent for tracking of your usage behaviour on the Platform, the following applies.
4.4.2 When visiting the Platform, your following data will be collected at Vorwerk International:
4.4.3 The foregoing data will be transferred to the Local Vorwerk Entity and be used by the Vorwerk Group Companies for the following purposes:
4.4.4 Based on the foregoing information, content and recommendations will be displayed on the Platform or on other websites or apps of the Vorwerk Group Companies (and within marketing emails, to the extent you additionally consented to the reception of such marketing emails).
4.4.5 In addition to the foregoing, the Vorwerk Group Companies may provide your Thermomix® Advisor with a summary of the foregoing data about your use of the Platform. Based on the foregoing information, your Thermomix® Advisor may contact you in order to provide you with content and offers matching your possible interests; a contact via email will only take place to the extent you additionally consented to the reception of such marketing emails.
4.4.6 You can find the exact wording of your consent declaration under Account | Data usage
4.4.7 You can withdraw your consent at any time by sending an email to firstname.lastname@example.org or by changing your privacy settings in your account on the Platform.
4.5 Tracking On Your Thermomix®
4.5.1 In case you have given your consent for tracking of your usage behaviour on the Thermomix®, the following applies.
4.5.2 When connected to the Internet, the Thermomix® transfers the following data to Vorwerk International:
4.5.3 The foregoing data will be transferred to the Local Vorwerk Entity and be used by the Vorwerk Group Companies for the following purposes:
4.5.4 In addition to the foregoing, the Vorwerk Group Companies may provide your Thermomix® Advisor with a summary of the foregoing data about your use of the Thermomix®. Based on the foregoing information, your Thermomix® Advisor may contact you in order to provide you with content and offers matching your possible interests; a contact via email will only take place to the extent you additionally consented to the reception of such marketing emails.
4.5.5 The provisions of this section 4.5 do only apply to the use of the Thermomix® and only if the Thermomix® is connected with the Internet. They do not apply with regard to the use of the Platform.
4.5.6 In case of using TM5 you can find the exact wording of your consent declaration under Settings | Privacy | Diagnostics
I agree that my usage behaviour regarding the Thermomix® may be tracked by Vorwerk International & Co. KmG, Switzerland and transferred to Vorwerk UK Limited and to my Thermomix® Advisor (all hereinafter referred to as “Vorwerk”) and that Vorwerk may analyse my usage behaviour in order to improve the products and services and to provide me with content and offers matching my possible interests.
4.5.7 In case of using TM6 you can find the exact wording of your consent declaration under Account | Data usage
4.5.8 When using the TM5 device you can withdraw your consent at any time with future effect by changing your privacy settings on the Thermomix® in the settings menu Settings | Privacy | Diagnostics and usage on the Thermomix®. In addition, to withdraw your consent effectively when using TM5 device, it is necessary that you successfully synchronize your Thermomix® with Cookidoo® after changing the settings.
4.5.9 When using the TM6 device you can withdraw your consent at any time with future effect by changing your privacy settings on the Thermomix® in the settings menu Settings | Privacy | Data usage and usage on the Thermomix® or you change your Data usage settings on your profile under Account | Data usage
5.1 When contacting customer care, we may collect certain data. Depending on the type of contact desired and type of requests received, such data can vary from being related to fixing a technical problem to data protection requests such as to access data or deletion of data. If necessary, we may also process data described in the sections 2.4.1, 2.5.1, 3.4.2, 4.4.2, 4.5.2. in order to address your requests.
5.2 The foregoing data will be used in order to fulfil the specific customer care request.
5.3 The foregoing data is processed on the legal basis of the performance of a contract (Art. 6 (1) b GDPR).
6.1 When purchasing products or services on the Platform, you will have to submit payment information in order to allow processing of payments (depending on the payment method, e.g. a credit card number or PayPal). Your payment will be processed via the third-party payment provider Elavon Merchant Services, Lyoner Str. 36, 60528 Frankfurt/Main, Germany.
6.2 In order to file a proper invoice, the following data will be requested (* = required data):
6.3 The foregoing data will be used in order to process the purchase. Such data is processed on the legal basis of the performance of a contract (Art. 6 (1) b GDPR).
7.1 Vorwerk International provides information on special offers and discount promotions from time to time via email. In the marketing emails, you will be provided with information on the Vorwerk Group Companies, their products and current offers and surveys, provided that you have registered for it.
7.2 When agreeing to the reception of marketing emails, the following data will be processed:
7.3 The foregoing data is used by the Vorwerk Group Companies in order to provide marketing emails which suit your possible interests (e.g. information on these companies, their products and current offers and surveys).
7.4 You can unsubscribe from marketing emails at any time, either by de-registering from this service on Cookidoo®, or by clicking on the unsubscribe link at the end of each marketing email.
7.5 You can find the exact wording of your consent declaration under Account | Data usage
7.6 The data outlined in this section is processed on the legal basis of consent (Art. 6 (1) a GDPR).
8.1 When providing services to you, we may share personal data with persons acting on our behalf or otherwise involved in the transaction, including:
8.2 The recipients of personal listed above may be located outside of the European Economic Area. Where necessary and unless the country to which data is being transferred has been determined by the European Commission as a country with adequate level of protection, we require such recipients to comply with data protection measures such as standard contractual clauses, the offer of appropriate guarantees according to the guidelines of the European Commission or a E.U.-US or Swiss-U.S. Privacy Shield certification.
8.3 Synchronisation and Update of Customer Data between Vorwerk Group Companies
8.3.1 The Vorwerk Group Companies intend to keep customer contact data up to date. The Thermomix® and the Platform are provided by different Vorwerk Group Companies. In case you do provide updated contact data to one of the Vorwerk Group Companies, we would like to be able to update this information at the other Vorwerk Group Company as well. In order to do so, we ask you for your consent to synchronize such data.
8.3.2 In case you have given your consent for synchronisation of customer data between Vorwerk Group Companies, the following data will be exchanged between the Vorwerk Group Companies, to the extent such data exists:
8.3.3 The foregoing data will be exchanged between and processed by the Vorwerk Group Companies in order to keep their databases up to date. A further processing will only take place where legally permitted, e.g. processed for tracking of usage behaviour in case of additional consent subject to section 4 or marketing via emails in case of additional consent subject to section 7.
8.3.4 You can withdraw your consent at any time e.g. by sending an email to email@example.com or by changing your privacy settings on the Platform in the Thermomix® user account.
8.3.5 You can find the exact wording of your consent under Account | Data usage
8.3.6 The data outlined in this section is processed on the legal basis of consent (Art. 6 (1) a GDPR).
8.4 Data sharing with law enforcement authorities
8.4.1 We might be obliged to transfer personal data to law enforcement authorities within the meaning of Art. 6 (1) c GDPR.
8.4.2 Vorwerk International reserves the right to share information relevant for the purpose of prevention and prosecution of criminal acts in case we observe any illegal behaviour relating to usage of the Platform or a Thermomix® that serves our legitimate interest to protect our business and other users of Cookidoo or Thermomix®.
9.1 Right of Access (Art. 15 GDPR)
You have the right to request confirmation as to whether Vorwerk International processes your personal data and where that is the case, that Vorwerk International provides you with access to, and information on the data stored by Vorwerk International with regard to your person or your pseudonym.
9.2 Right to Rectification (Art. 16 GDPR)
You have a right in respect of the correction of data in case your personal data collected is inaccurate.
9.3 Right to Erasure (Art 17 GDPR)
9.3.1 You have the right to request erasure of personal data without undue delay under certain circumstances. Such circumstances may be e.g. if your personal data is no longer necessary for the purposes for which it was collected or if you withdraw consent on which our processing is based according to Art. 6 (1) a GDPR and where there is no other legal ground for processing.
9.3.2 You can completely delete your user account on the Platform. For this purpose, simply send an email with the subject “delete my profile” to firstname.lastname@example.org. Please note that use of Cookidoo® and the App will no longer be possible once the user account has been deleted.
9.3.3 You can furthermore delete the following data:
9.4 Right to Restriction on Processing (Art. 18 GDPR)
You have the right to obtain a restriction of processing under certain circumstances. Such circumstance may be e.g. when you think that your personal data is not accurate or if we do not need the personal data for the original purpose of the processing but you need us to keep such data for the establishment, exercise or defence of legal claims.
9.5 Right to Data Portability (Art. 20 GDPR)
Under certain circumstances, you have the right to receive your personal data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.
9.6 Right to Objection to Processing (Art. 21 GDPR)
You have the right to object to the processing of your personal data under certain circumstances, in particular if we process your personal data on the legal basis of legitimate interests (Art. 6 (1) f GDPR) or if we use your personal data for marketing purposes.
9.7 Right to Withdraw Consent
9.7.1 Where we process your personal data on the basis of consent you gave us within the meaning of Art. 6 (1) a GDPR, you have a right to withdraw that consent at any time. Please note that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
9.7.2 For specific instructions on how to withdraw consent, please do also see
9.8 How to Exercise Your Data Protection Rights
For questions about the collection, processing or use of your personal data, the disclosure, correction, blocking or deletion of data or objection to a particular processing of data, data portability please contact the data protection officer via the contact information provided below in section 13.
9.9 Right to lodge a complaint
9.9.1 You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence.
9.9.2 If you are not satisfied with any aspect of data processing of your personal data by Vorwerk International, we would like to understand and discuss it with you and learn how can we improve the situation. Please feel free to contact us through the contact information provided below in section 13. Nonetheless, you may submit a complaint to the local data protection supervisory authority.
At Vorwerk International we have implemented appropriate technical and organisational measures to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
11.1 We store your personal data and other information (e.g. accounting data related to your purchases) for as long as necessary to provide our services to you, to enable you to use our websites and our products, to comply with applicable laws (including those regarding document retention), to resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. As a consequence, we delete personal data as soon as it is no longer necessary for the aforementioned purposes.
11.2 In case the processing is based on consent and you withdraw your consent, we will delete or anonymize your personal data without undue delay after the withdrawal, unless there is a legal basis to retain the data.
11.3 If we store personal data for the only purpose of compliance with laws on document retention, we will store this personal data in archive mode. This means that the access to this personal data is strictly limited to those persons who might need access in order to comply with the aforementioned laws.
11.4 The criteria we use to determine the periods for retaining your personal data include the retention requirements under applicable laws, regulations and our operational requirements, such as account maintenance, enabling customer relationship management and responding to legal claims, complaints and regulatory and law enforcement requests. If you have a question about a specific retention period for certain types of personal data we process, please contact us through the contact information provided below in section 13.
You may contact the data protection officer of Vorwerk International at
Vorwerk International & Co. KmGVerenastrasse 39CH-8832 WollerauSchweiz